FAQs

Frequently Asked Questions

Clear, Reliable Answers to Your  Service Questions

Drain Cleaning FAQs

Slow draining sinks, gurgling sounds, water backing up, or foul odors are early signs your drain is partially blocked and needs attention. If the issue keeps returning, it’s time for a professional cleaning.

Common culprits include grease buildup, hair, soap residue, food scraps, wipes, flushable products (which aren’t really flushable), and mineral scale from hard water. In older homes, pipe corrosion can also contribute.

For most homes, once every 1 to 2 years is ideal. Larger families, high-usage plumbing, or older piping may need more frequent maintenance.

Yes — when done professionally. Our tools are designed to clear clogs without damaging the line. DIY attempts with hardware-store snakes often scratch or break fragile pipes.

Hydro jetting uses high-pressure water to break away grease, sludge, scale, tree roots, and debris. It’s recommended for severe clogs, recurring blockages, or sewer line buildup.

Absolutely. Odors usually come from bacteria, grease buildup, or trapped debris in the line. A thorough cleaning restores proper flow and eliminates smells.

Use drain catchers, avoid pouring grease down sinks, run hot water after using the sink, and schedule routine cleanings. Regular maintenance is especially helpful for older plumbing.

Yes — if you have standing water, a sudden backup, or a clog that won’t clear, we offer rapid-response service to prevent damage.

Sewer Line FAQs

Tree roots, collapsed pipes, grease buildup, heavy scale, foreign objects, or soil shifts can block sewer lines. Aging clay and cast-iron lines are especially vulnerable.

Watch for:

  • Multiple drains backing up at once
  • Gurgling noises from toilets
  • Water pooling around floor drains
  • Foul sewage odors
  • Soggy yard spots

These often indicate a deeper sewer issue beyond a simple clog.

Yes — camera inspections let us see inside the line to identify blockages, cracks, intrusion, and pipe condition. This ensures accurate diagnosis and prevents unnecessary digging.

Yes — modern sewer lines handle jetting well, and it’s one of the most effective ways to remove heavy buildup and roots. For extremely old or fragile lines, we adjust pressure accordingly.

We handle spot repairs, full replacements, root intrusions, and collapsed pipe sections. After inspection, we provide the safest repair option for your property.

Most sewer issues can’t wait — we offer urgent service to prevent flooding, contamination, and property damage.

Sometimes — many policies require an added sewer/water backup rider. It’s always best to check your coverage.

Routine jetting, root treatments, inspections every 1–2 years, and avoiding flushing wipes or hygiene products will significantly reduce future problems.

Plumbing FAQs

Turn off your main water valve immediately, shut down electricity if water is near outlets, and call us for emergency plumbing assistance right away.

This may be caused by leaks, aging pipes, sediment buildup, valve issues, or municipal supply problems. We diagnose the source and restore proper pressure.

Worn washers, valve corrosion, water pressure fluctuations, or failing cartridges can all lead to persistent drips — often wasting a surprising amount of water.

Excess toilet paper, wipes, foreign objects, low-flow toilet issues, or hidden blockages in the drain line. A toilet that clogs often may indicate a deeper problem.

No — they damage pipes, create fumes, and rarely solve the actual issue. Professional cleaning is safer and protects your plumbing long-term.

Your water heater may have sediment buildup, a failing thermostat, aging components, or undersized capacity for your household needs.

Yes — for leaks, broken fixtures, clogs, backups, and urgent issues, we offer fast same-day assistance.

Check for leaks, drain your water heater annually, avoid flushing wipes, and schedule routine inspections — especially in older homes.

Heating FAQs

Common causes include dirty filters, thermostat issues, blocked vents, failing blower motors, or low system efficiency. We identify the issue and restore heating performance.

Once a year — ideally before winter begins. Regular tune-ups help prevent breakdowns and improve energy efficiency.

We handle boilers, furnaces, radiators, baseboard heating, and hydronic systems for both homes and businesses.

This could be air in the lines, loose components, sediment buildup, or aging parts. Unusual noises should be checked promptly.

Leave the area immediately, avoid using electrical switches, and call emergency services first. Then contact us for professional diagnostics.

Inefficient burners, clogged filters, leaks, or aging equipment can cause your system to work harder. A tune-up restores performance and reduces waste.

Yes — a malfunctioning system can lead to leaks, uneven heating, frozen pipes, or safety hazards. Addressing issues early avoids costly damage.

Yes — if your heat goes out during cold weather, we provide rapid-response service to keep your home safe and warm.