Drain warrior

Effective Date: 17/11/25

At Drain Warrior Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure.

Information We Collect

We may collect personal information when you:

• Book a service or request an estimate
• Contact us by phone, email, or online form
• Opt in to receive SMS notifications
• Subscribe to our newsletter or promotions
• Use our website

The information collected may include:

• Name
• Phone number
• Email address
• Service address
• Details related to your service request
• IP address, browser type, and website usage data

We only collect information necessary to provide our services, communicate with you, or improve your experience.

How We Use Your Information

Drain Warrior Services may use the information we collect to:

• Schedule and complete services
• Provide estimates and respond to inquiries
• Send appointment reminders and service updates
• Deliver billing information or account notifications
• Improve our website, customer experience, and services
• Send promotional messages (only if you opt in)

We do not sell, rent, or trade your personal information to third parties.

SMS Communication & Opt-In

If you opt in to receive SMS messages, you may receive:

• Appointment reminders
• Technician arrival updates
• Job completion updates
• Billing notifications
• Service recommendations
• Exclusive promotions

Message and data rates may apply. Frequency may vary.

To opt out at any time, reply STOP.
For help, reply HELP.

Your phone number will never be shared with third parties for marketing purposes.

Sharing of Information

We may share personal information only when necessary to provide services or operate our business, including:

• With technicians and internal staff involved in your service
• With trusted service providers (such as payment processors or scheduling software)
• When required by law or to comply with legal obligations

We do not share personal information with unrelated third parties for advertising or solicitation.

Cookies & Website Tracking

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve website functionality

You may disable cookies in your browser settings, though some features may not function properly.

Data Security

We take reasonable precautions to protect your information, including:

• Secure storage and encryption
• Limited access by authorized personnel only
• Regular system monitoring
• Secure communication methods when transmitting sensitive data

Although we use industry-standard security practices, no system is completely foolproof. Use of our website and services acknowledges this.

Your Rights

Depending on your location, you may have the right to:

• Request access to the information we hold about you
• Update or correct your personal information
• Request deletion of your data (when legally permissible)
• Withdraw consent for marketing communications

To exercise these rights, please reach out using the contact information below.

Children’s Privacy

Our services are not directed to children under 13 years old.
We do not knowingly collect information from individuals under 13.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date. Continued use of our website or services indicates acceptance of these changes.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please Contact Us.